While new technologies present powerful opportunities for enterprises, they also introduce challenges. The pace of change in technology is unprecedented. No longer can technology departments standardize operation models or business applications. Mobile devices and cloud-based technologies have brought so much possibility, but have also introduced a variety of devices, platforms, and apps to manage and… Read more »
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What Are Managed Service Providers and How Should You Choose One for Your Business?
Managed Service Providers (MSPs) are for technical support and systems administration for businesses who do not have technology management in their core competencies. MSPs typically offer fixed-fee service solutions to manage infrastructure and provide technical support. The service is generally more cost effective than traditional technology departments or consulting services. For small-to-midsize businesses (SMBs), technology… Read more »
How to Ensure Managed Service Providers Have Your Back
Some managed service providers (MSPs) are superb, thorough, responsive, and knowledgeable, while some are not. It can be difficult to determine where each organization may land. Before you enlist the services of an MSP, start by asking these questions: Does the MSP offer an end-to-end solution set, one tailored to your requirements? How long has… Read more »
The Value of Managed Services
Managed services are the fastest growing segment of the technology services industry, but a lot of people don’t understand what managed services are, or the benefits they bring. Managed services provide ongoing operational monitoring and management of a customer’s network devices and infrastructure. Instead of a customer’s in-house network operations team tackling this burden, managed… Read more »
Outsourcing Technology Benefits
Managed services are the practice of outsourcing a company’s technology network to enhance business operations. Companies providing managed services are called Managed Service Providers (MSPs). MSPs adopt a comprehensive approach to technology services, resulting in a greater service than many organizations can achieve in-house. Leading service providers offer ongoing management and maintenance of a company’s… Read more »
Benefits of Telecommunications in Business
Telecommunications has been a staple in our organizations since the late 1800s. Company leaders in almost every industry instantly saw the need for the telephone and begin installing them to communicate with customers, suppliers, colleagues, and stakeholders. Just three years after Bell invented the telephone in 1870, almost 49,000 had been installed across the United… Read more »
Telecommunications Recap
Thank you for following along this month as we talk about the telecommunications. We want to be able provide your company with the best knowledge and technologies to empower your users to be the first line of defense for your company. We hope that you have found these articles helpful and informative. We covered several… Read more »
Guide to More Effective Team Collaboration
To adapt and succeed, you must address the forces at play. Advances in mobile communications technology have served as the major point for change for team collaboration and communications. Most people now have mobile devices that are a more powerful tool than the desktop computers that were in every office ten years ago. For many… Read more »
Hidden Costs of Neglecting Your Phone System
Technology Threatens Your Revenue Stream You can’t let a phone system hold back your technology and your business. The price of your business could be lost in productivity, revenue, operating budget, and even customers. Luckily, today’s business phone systems are designed to eliminate the financial and operational challenges of older systems. Good Systems Build Positive… Read more »
Choosing Cloud Vs. On-Premise Call Center Solutions
The worldwide public cloud services market will grow to $131 billion, representing 18.5% from the $111 billion in 2012. The benefits offered by a hosted cloud solution are varied, from substantial cost savings to augmented business productivity to more seamless business development. Cloud is enjoying widespread adoption across the industries. One area that is quickly… Read more »
